A process can be defined as a set of inter-related activities that result a specific product (product is here used broadly to refer to a product or service). The total redesign of a process (starting with the final product of the process and “walking back” to each of the activities essential for their production), even though it can involve high implementation costs, can completely change the cost structure of activity.
The success of a company depends on its ability to meet customer needs. In turn, this ability depends on the efficiency of internal processes of the organization to meet this external demand.
Reengineering process requires a redesign focused on identifying and enhancing it value-added activities and try to eliminate everything else.
Should be adequately taken into account four key elements:
The demand trend